Terms and Conditions
GENERAL TERMS AND CONDITIONS / RIGHT OF WITHDRAWAL
+32 9 230 28 60
BVBA ALEA: RPR Gent
Article 1: General terms and conditions
The e-commerce website of Alea, a BVBA with registered offices in Destelbergen, Dendermondesteenweg 28, VAT BE 0882.427.806, RPR gent, (hereinafter "Aleashop") offers its customers the opportunity to purchase products from its webshop online.
These General Terms and Conditions ("Conditions") apply to any order placed by a visitor to this e-commerce website ("Customer"). When placing an order through Aleashop's web store, the Customer must expressly accept these Terms, agreeing to the applicability of these Terms to the exclusion of all other terms and conditions. Additional conditions of the Customer are excluded, except when they have been previously, in writing and expressly accepted by Aleashop.
Article 2: Price
All prices stated are expressed in EURO, always including VAT and all other taxes or duties to be paid by the Client. If delivery, reservation or administrative costs are charged, this will be indicated separately. The shipping costs for BE and NL are 7.9€ for a package (up to 30kg) and free shipping from 90€ onwards. This is automatically calculated through the shopping cart when ordering. For deliveries over 30kg a separate shipping cost will be passed on to the customer depending on the weight. See FAQ for all the other prices.
The price statement applies only to the articles as described verbatim. The accompanying photos are intended for decoration and may contain elements that are not included in the price.
Article 3: Offer
Despite the fact that the online catalogue and the e-commerce website are composed with the utmost care, it is still possible that the information is incomplete, contains material errors, or is not up to date. Obvious errors or mistakes in the offer do not bind Aleashop. With regard to the correctness and completeness of the information offered, Aleashop is only bound by a means obligation. Under no circumstances shall Aleashop be liable for obvious material errors, typesetting or printing errors.
If the Customer has specific questions about e.g. sizes, colour, availability, delivery time or delivery method, we ask the Customer to contact our customer service in advance. [email protected] / +3292302860.
The offer is always valid while stocks last and can be modified or withdrawn by Aleashop at any time. Aleashop cannot be held liable for the unavailability of a product. If an offer has a limited validity period or is made under conditions, this will be explicitly stated in the offer. Different promotions or discount codes/actions can never be combined.
Article 4: Online purchases
The article selected by you has a "quantity" option and an "order" button. After pressing "Order" you get the provisional total and the shipping costs are displayed. Either "continue shopping" or go to "continue". Either you use your "login" information or you "register" or you "continue without logging in". Fill in the requested fields and click on "next", then you can check the information and your order. Now choose the desired payment method and click on "Place Order". You will then be taken to the Ingenico or Paypal payment site to complete the payment. You will receive an email confirming your order.
The customer has the choice between the following payment methods
- by credit card
- by bank card
- by bank transfer to account IBAN: BE08 1030 1721 2013, BIC: NICABEBB
- Paypal payment
Aleashop is entitled to refuse an order due to a serious shortcoming of the Customer with regard to orders involving the Customer.
Article 5: Delivery and execution of the agreement
The obligation to deliver arises only from the moment of payment of the ordered goods. Deliveries are made by Bpost in Belgium and countries where it is possible to use the parcel services offered by Bpost. Shipping costs in Belgium are 3.5€ for a envelope up to 3cm thick or 7€ for a package (up to 30kg) and free shipping from 90€ onwards (except for horse feed and salt licks). This will be automatically calculated via the shopping basket when ordering. For deliveries over 30kg a separate shipping cost will be passed on to the Customer depending on the weight.
Shipping cost up to 30kg = 7€.
Shipping less than 1kg and less than 3cm (books, DVDs, gloves,...) : 3,50€.
Shipping costs above 30kg = 40€ (ask for a price proposal by mail)
Netherlands, France, Germany, Luxembourg:
Shipping costs up to 30kg = 7€.
Transport costs above 30kg = €60 (ask for a price proposal by mail)
Other countries: ask for a price proposal by mail.
Unless otherwise agreed or specified, goods will be delivered to the Customer's home within 30 days of receipt of the order. We aim to dispatch your goods as soon as possible after receipt of your payment (normally within 2 working days). Feel free to ask for more information about the delivery time. Any visible damage and/or qualitative shortcomings of an article or other shortcomings in the delivery must be reported immediately by the Client to Alea BVBA. The risk of loss or damage shall pass to the Client as soon as he (or a third party appointed by him, who is not the carrier) has taken physical possession of the goods. However, the risk shall already be transferred to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by Alea BVBA.
Article 6: Retention of title
The articles delivered shall remain the exclusive property of Alea BVBA until such time as they have been paid for in full by the Client. The Client undertakes, if necessary, to inform third parties of the retention of title of Alea BVBA, e.g. to anyone who may come to lay claim to the goods that have not yet been paid for in full.
Article 7: Right of withdrawal
The provisions of this article shall apply only to Clients who, in their capacity as consumers, purchase products online from Alea Bvba. The Client has the right to withdraw from the agreement within a period of 14 calendar days without giving any reason. The withdrawal period shall end 14 calendar days after the day on which the Client or a third party designated by the Client and other than the carrier takes physical possession of the product. To exercise the right of withdrawal, the Customer must inform Alea BVBA, Dendermondesteenweg 28, 9070 Destelbergen, [email protected] of its decision to withdraw from the agreement by an unambiguous statement (e.g. written post or e-mail). The Customer may use the attached model withdrawal form for this purpose, but is not obliged to do so.
In order to meet the withdrawal deadline, the Customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.
The Customer must send back the goods or hand them over to Aleashop, Dendermondesteenweg 28, 9070 Destelbergen, without delay and in any event no later than 14 calendar days from the day on which he notifies Alea Bvba of his decision to withdraw. The Customer is on time if he/she returns the goods before the period of 14 calendar days has expired. The direct cost of returning the goods will be at the expense of the Customer.
If the returned product has diminished in value in any way, Alea Bvba reserves the right to hold the Customer responsible and claim compensation for any diminution in the value of the goods resulting from the Customer's use of the goods beyond what is necessary to establish the nature, characteristics and operation of the goods.
Only items that are in their original packaging, together with all accessories, instructions for use and invoice or proof of purchase may be returned.
If the Client cancels the agreement, Alea Bvba shall reimburse the Client for all payments received from the Client up to that point, excluding the standard delivery costs, within a maximum of 14 calendar days after Alea Bvba was informed of the Client's decision to cancel the agreement. In the case of sales agreements, Aleashop may wait until all goods have been returned, or until the Client has demonstrated that he has returned the goods, whichever comes first. Any additional costs resulting from the Client's choice of a delivery method other than the cheapest standard delivery offered by Alea bvba shall not be refunded. Alea bvba shall reimburse the client using the same means of payment with which the client made the original transaction, unless the client has expressly agreed otherwise; in any event, the client shall not be charged for such reimbursement.
Article 8: Warranty
Under the Act of 21 September 2004 on consumer protection in relation to the sale of consumer goods, the consumer has statutory rights. This legal guarantee applies from the date of delivery to the first owner. In order to make a claim under the warranty, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods. For articles purchased online and delivered to the Customer's home, the Customer must contact Aleashop customer service and return the article to Aleashop at his/her expense. If a defect is found, the Client must inform Aleashop as soon as possible. In any case, all defects must be reported within 2 months of their discovery by the Client. Afterwards, any right to repair or replacement expires. The guarantee is never applicable to defects caused by accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, modifications or alterations to the article, heavy-handed use, poor maintenance, or any other abnormal or incorrect use. Defects that become apparent after a period of 6 months following the date of purchase, or delivery if applicable, are not deemed to be hidden defects, unless the Customer can prove otherwise.
Article 9: Customer Service
Aleashop's customer service can be reached by telephone at +32 9 2302860, by e-mail at [email protected] or by post at the following address Dendermondesteenweg 28, 9070 Destelbergen.
Article 10: Penalties for non-payment
Without prejudice to the exercise of other rights available to Alea Bvba, in the event of non-payment or late payment, the Client shall automatically and without a reminder owe interest of 10% per year on the unpaid amount. In addition, the Client shall be liable, ipso jure and without warning, to pay a fixed compensation of 10% of the amount concerned, with a minimum of €25 per invoice.
Without prejudice to the above, Alea Bvba reserves the right to take back articles that have not been paid for (in full).
Article 11: Privacy
The party responsible for processing, Alea Bvba, shall respect the Belgian Law of 8 December 1992 on the protection of privacy in the processing of personal data. The personal data provided by the Client shall be used only for the following purposes: processing the order, sending newsletters, advertising and/or marketing.
You have a legal right to inspect and possibly correct your personal data. Subject to proof of identity (copy of your identity card), you can obtain a written, dated and signed request to Alea BVBA, Dendermondesteenweg 28, 9070 Destelbergen, free of charge, for the written communication of your personal details. If necessary, you can also ask to correct the data that is incorrect, incomplete or irrelevant.
In the event of data being used for direct marketing: you can oppose the use of your data for direct marketing free of charge. To do so, you can always contact Alea BVBA, Dendermondesteenweg 28, 9070 Destelbergen. We treat your details as confidential information and will not pass them on, rent or sell them to third parties. The Client is responsible for keeping his login details confidential and for the use of his password. Your password is stored in an encrypted way, Aleashop has no access to it.
Aleashop keeps online (anonymous) visitor statistics to see which pages of the website are visited and to what extent. If you have any questions about this privacy statement, please contact us at [email protected].
Article 13: Invalidity - non-waivers
If any provision of these Conditions is declared invalid, unlawful or null and void, this shall not in any way affect the validity, lawfulness and applicability of the other provisions. The failure at any time by Aleashop to enforce any of the rights enumerated in these Conditions, or to exercise any of them, will never be seen as a renunciation of such provision and will never affect the validity of these rights.
Article 14: Amendment of terms and conditions
These Conditions are supplemented by other conditions explicitly referred to, and the General Sales Conditions of Aleashop.be. In case of contradiction, these Conditions shall prevail.
Article 15: Proof
The Client accepts that electronic communications and back-ups may serve as proof.
Article 16: Applicable law – disputes
Belgian law is applicable, with the exception of the provisions of international private law concerning applicable law. The Seller has signed the Regulations of the UNIZO e-commerce label. These regulations are available at www.unizo.be/e-commerce where you can also settle complaints or disputes out of court via the UNIZO complaints procedure. You can also turn to the ODR platform (http://ec.europa.eu/consumers/odr/).
Article 17: UNIZO e-commerce label
Alea Bvba has written down the Regulations of the UNIZO e-commerce label. A copy of these regulations and access to the UNIZO complaints procedure is available at www.unizo.be/e-commerce.
Download our general conditions here: /uploads/ALGEMENE TERMS AND CONDITIONS Aleashop.be.pdf